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1. Information We Collect

Personal Information

  • Identity Information: Your name, surname.
  • Contact Information: Your email address, phone number.
  • Reservation Information: Flight details, hotel information, number of passengers.
  • Payment Information: Limited payment data required for transaction security.

Technical Information

  • IP address and browser information.
  • Device type and operating system.
  • Pages visited and interactions.
  • Data collected through cookies and similar technologies.

2. Use of Information

  • Providing transfer services and managing the reservation.
  • Providing customer support and communication.
  • Improving and personalizing service quality.
  • Fulfilling legal obligations.
  • Marketing and campaign notifications (with your consent).
  • Security and fraud prevention.

3. Information Sharing

We share your information with third parties only in the following cases:

  • Service ProvidersDrivers and operation partners performing the transfer service.
  • Legal ObligationsIn accordance with court orders or legal requests.
  • Business PartnersPayment infrastructure providers (e.g. Iyzico).
  • With Your ConsentOther situations where we have your explicit consent.

We never sell your personal data to third parties.

4. Data Security

We implement industry-standard security measures to protect your data:

  • SSL encryption technology.
  • Secure server infrastructure.
  • Access restrictions and authorization.
  • Regular security scans.

5. Data Retention

We retain your personal data as long as necessary for the provision of the service and legal obligations.

  • Data required to be retained due to legal obligations.
  • Data necessary for dispute resolution.
  • Anonymized data for service improvement.
  • Marketing data (as long as we have your consent).

You can contact us to request deletion of your data or exercise your rights.

6. Your Rights

You have the following rights regarding your personal data:

  • Right of Access: Request a copy of your data.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure (Right to be Forgotten): Request deletion of your data.
  • Right to Object: Object to the processing of your data.
  • Right to Restriction: Request restriction of processing of your data.
  • Right to Data Portability: Transfer your data to another service provider.

7. Cookies

Cookies are used on our website. You can review our Cookie Policy for detailed information.

  • Session Cookies: Enable you to navigate the site.
  • Analytics Cookies: Analyze visitor behavior.
  • Functional Cookies: Remember your preferences.
  • Marketing Cookies: Deliver personalized ads.

You can manage cookies from your browser settings.

8. International Data Transfer

Your data is stored on secure servers and is not transferred abroad except for legal obligations.

9. Children's Privacy

Our services are not directly provided for children under 18.

10. Changes

This policy may be updated from time to time. Changes become effective on the date they are published on our website.

Contact

info@tourertravel.com

Göksu, Gazi Blv. Karaşah İş Merkezi, 07112 Kepez/Antalya

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